progress report
i'm faster. i'm learning where things are. i'm mastering the ice cream and blending machines. i'm remembering the differences between items that sound and look alike. basically, i'm getting better. but i'm still tired.
and not only am i getting better at the front, i'm observing things i do and do not like that happen throughout the day with the employees and managers. if i can survive and be successful at my attempt to manage a store, i know what will and will not happen in MY store that is allowed in this one. i'm thankful for the chance to be a witness to these things. hopefully i'll be better for it.
our averages for today were under 5o seconds for drinks and just under two minutes for food. that's REALLY fast (and consistent from day to day), but apparently not fast enough. according to a managers meeting yesterday, it is a desire of someone (probably corporate) to get food out even faster. some stores are reporting 50 seconds for food! that's crazy and probably unacceptable as far as quality goes. then you have the other extreme ... i'd go to a store in Colorado and wait over five minutes just for a drink!
honestly, if i were managing right now, i'd be more than happy with three minutes for food. not only is that still very fast, but then it doesn't put so much pressure on the front to make a drink with a ton of fizz be ready to go out when the food's ready, especially when they have ten+ other drinks to make, plus ice cream items like banana splits and blasts (read dairy queen blizzard copy cat). two people in the front can only do so much. and five people in the kitchen can't do much better.
maybe i'm wrong, but i'm thinking if you spend a little more time making the food, you could cut a member of your team from having to be there, therefore serve the same amount of customers with less cost for labor. please tell me, am i wrong? i probably am. and i'll probably learn that the hard way one day when i have a chance to make the schedule. oh well.
anyways ... that's what i'm thinking and going through right now. i'm very tired and very ready for my day off. i'm going to drive to my parents' house on saturday after work, spend the night, and then spend sunday with my family doing sit-down things. :-)
just two more days, just two more days....
2 comments:
Hello sweetheart, I guess you must think you'll never be rested or get to sit down to eat etc. but we know its hard (been there, done that) and we also know you have all the capability in the world and are a "go getter" so just hang in there. It does get easier and we know you'll look back on this time in the future and think to yourself "I'm glad I made the effort." Meantime, know we are glad
that you are learning and keep up the good work. Sorry the girls are not as helpful or nice as they could be but maybe there's a little jealousy there?? Love, gm & gp. 03/16/07 10:15 p.m.
Okay, so I really want to come to your Sonic...I would trust your place to a 50 second food place any day! We are thinking of you - Bud prays for you during our meetings :o) so you aren't far from us. Hang in there!
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